FAQs

A. We are unable to refund monies for students who do not turn up for first aid classes. If cancelled before 72 hours 75% of total cost will be refunded. The amount retained (25%) by Total Training Solutions Adelaide is required to cover the costs of staff and resources which will have already been committed based on the students initial intention to undertake the training. No refund will be made if cancelled less than 72 hours. Refund form are available on our website or contact our office

A. Students will need to be able to follow and recall instructions and information provided by the trainer so that they can complete activities that will be assessed. The activities will include demonstrating practical skills competently and recording answers to written questions. You will need to converse in English to take part in the scenarios in class.

A. Total Training Solutions Adelaide takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and National Privacy Principles (2001). Student information is only shared with external agencies such as registering authorities to meet compliance requirements as a Registered Training Organisation (RTO). All information shared is kept in the strictest confidence by both parties and is available on request. In some cases we are required by law to make student information available to others such as the National Centre for Vocational Education and Research. In all other cases we will seek the written permission of the student for such disclosure. All payments made online are secure.

A. We do not discriminate against any individual on the basis of race, colour, sex or religion. discrimination and harassment will not be tolerated under any circumstances. In the event that discrimination and harassment is found to have occurred disciplinary action will be taken against any staff member who breaches this policy.We do not tolerate discriminatory behaviour from students in any of our classes.

A. Total Training Solutions Adelaide Pty Ltd is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary. Written record of all complaints and appeals is to be kept by us including all details of lodgement, response and resolution. A complainant or person lodging an appeal is to be provided an opportunity to formally present his or her case at minimal or no cost. Complaint forms are available from our website or office. The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint/appeal and all reasonable measures are taken to finalise the process as soon as practicable. The complainant or person lodging an appeal is to be provided a written statement of the outcome, including details of the reasons for the outcome. The complainant or person lodging an appeal is to have the opportunity for a person or a body that is independent in order for Total Training Solutions Adelaide Pty Ltd to review his or her complaint/appeal following the internal complaint or appeals process. It is noted that a review of findings by an independent person or body will generally only relate to the appeals process and is less likely to be required in complaints handling. Complaints and appeals are to be handled in the strictest of confidence. Decisions to release information to third parties are only to be done after the complainant or person lodging the appeal has given permission for this to occur. Complaints and appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement.

A. To enrol into one of courses, please find the course you’d like to study, and submit your details into the contact form and one of our skilled student support consultants will be in touch with you shortly.

A. Yes, all students will receive a nationally recognised certificate upon completion of a course.

A. At Total Training Solutions Adelaide, we do not follow the standard practice of only having a few rounds of enrolment throughout the year. We have organised class intakes and dates that offer our future students to join potentially within a month of enquiring.

A. At Total Training Solutions Adelaide, we do not follow the standard practice of only having a few rounds of enrolment throughout the year. We have organised class intakes and dates that offer our future students to join potentially within a month of enquiring.

A. The prerequisites for our courses can differ but most courses require completion of grade 12 or equivalent or certificate III in Individual support.